Your appointments are very important to us here at Lisa Talbot. Your appointment is reserved especially for you and, while we understand that sometimes schedule adjustments are necessary, we respectfully request at least 10 days notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will remind you of your appointment 5 days in advance because we know how easy it is to forget an appointment you booked months ago.
A cancellation fee will apply if you fail to give at least 48 hours notice that you will not be able to make your appointment or do not show up for the appointment. The non refundable deposit paid upfront to secure your booking will be kept and you will be asked to pay a deposit when rebooking the appointment.
If this is your first short notice cancellation we may decide to waive the cancellation fee depending on the circumstances.
Clients who are consistently cancelling at short notice may be asked to pay the whole fee of their appointment up front.
Appointment cancelled with less than 48 hours notice will incur 50% of the cost.
Appointments cancelled with less than 24 hours notice will incur 100% of the cost.
Once payment has been received, consultations, and or, services need to be completed within 3 months of booking.
For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 12 hours of your appointment time. Failure to do so will result in us keeping your deposit.
The cancellation policy gives us the time to inform our clients on our waiting list of any availability and keeps Lisa’s schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria. to secue